Return policy

RETURNS OF NEW EQUIPMENT

Defective new equipment may be returned for repair or exchange under warranty within one (1) year of purchase. Repair charges apply to malfunctions caused by improper handling, electrical overload or similar causes.

Returns of non-defective new equipment are allowed within thirty (30) business days of receiving the shipment, provided the equipment remains new and resalable with its original manuals, accessories, packing materials and carton. We reserve the right to refuse returns without original packaging, with missing accessories, damage or visible signs of use. Special or customized orders cannot be returned.

Shipping costs are the customer's responsibility.

RETURNS OF USED EQUIPMENT

Used equipment must be evaluated to determine whether repair or exchange is covered by warranty. The warranty period depends on the product and is specified on your invoice. At our discretion, we will repair, replace or credit the price paid for the unit.

Non-defective used equipment is not accepted for return unless otherwise stated.

A return merchandise authorization number, supplied by Novations AGL, is required before shipping an item back. Returns without prior authorization from Novations AGL will not be accepted.